Shipping policy

When will I receive my order?

  • Orders from within Europe & the USA: 5-12 business days
  • Global shipping outside of this: 7-20 business days
  • You will receive a confirmation email with a tracking number and estimated delivery date

Where do you ship to?

  • We ship globally: shipping rates and times will vary depending on your location
  • We do not ship to: Afghanistan, Ascension island, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bhutan, British Indian Ocean Territories, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Cuba, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, French Southern Territory, Gabon, Gambia, Guinea, Guinea-Bissau, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Mali, Mauritania, Mongolia, Myanmar (Burma), Nauru, Nepal, Niger, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, São Tomé & Príncipe, Sierra Leone, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Helena, Tajikistan, Syria, Timor-Leste, Tokelau, Tonga, Turkmenistan, Ukraine Uzbekistan, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara and Yemen

Will there be additional tax or custom charges?

  • International packages may be subject to taxes and duties
  • Our shipping fees do not include duty or customs charges on imported packages
  • Make sure to check your country’s tax specification prior to ordering as we cannot cover any additional tax or duty charges

I did not receive a confirmation e mail

Please check your spam folder. If you still did not receive an e mail, contact us with your booking details and we will be happy to help you.

I did not receive my order

If you did not receive your order after estimated delivery time, be sure to contact us within 30 days of dispatch. We will help you track your order.